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2 Messages
Connection interrupt intermittently
My connection got disconnected intermittently, not sure why.
I hvae changed another mode, and the issue keeps the same, it happends recently after an outage in my area Tuesday.
Event log:
Time | Priority | Description |
2020-11-12, 17:03:23 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-11-12, 17:02:37 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 17:02:30 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 17:02:28 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 17:02:18 | Warning (5) | Lost MDD Timeout;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 17:02:11 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 17:00:56 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-11-12, 17:00:20 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 17:00:13 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 17:00:11 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 17:00:01 | Warning (5) | Lost MDD Timeout;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:59:35 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-11-12, 16:59:05 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:58:59 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:58:49 | Warning (5) | Lost MDD Timeout;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:58:41 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:57:27 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-11-12, 16:56:46 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:56:39 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:56:29 | Warning (5) | Lost MDD Timeout;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:56:21 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:56:20 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:56:15 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:56:14 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:56:04 | Warning (5) | Lost MDD Timeout;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:55:57 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:55:56 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:55:46 | Warning (5) | Lost MDD Timeout;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:55:39 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:55:38 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:55:28 | Warning (5) | Lost MDD Timeout;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:55:21 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:54:01 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
2020-11-12, 16:53:25 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:53:19 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:53:18 | Critical (3) | No UCDs Received - Timeout;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:53:08 | Warning (5) | Lost MDD Timeout;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:53:00 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:52:59 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
2020-11-12, 16:52:57 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:59:c0:05:4e:60;CMTS-MAC=00:01:5c:ae:bc:8d;CM-QOS=1.0;CM-VER=3.0; |
Here is the current signal status:
Startup Procedure | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Downstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Upstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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EG
Expert
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111.5K Messages
5 years ago
Everything is out of spec ! That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
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xMobile
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2 Messages
5 years ago
Thanks a lot @EG , I also doubt about the slipters, I just removed on spliters and seems right now looks muck better.
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EG
Expert
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111.5K Messages
5 years ago
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