U

Visitor

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1 Message

Tue, Jul 27, 2021 1:35 AM

Connection has too much noise -- need L3 Support Engineer to review and provide solution to channel bonding problems on the gateway

 Downstream Bonded Channels      

Different channels have a ton of noise -- need someone from L3 to solve this on my connection, network is constantly stuttering on connections.

  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 24 531.0 -1.0 40.0 550689 556886
   2 Locked QAM256 4 405.0 0.0 40.5 1024871 928219
   3 Locked QAM256 5 411.0 -0.4 40.5 888129 861867
   4 Locked QAM256 6 417.0 -0.3 40.0 744782 857668
   5 Locked QAM256 7 423.0 0.0 40.1 1041922 1543275
   6 Locked QAM256 8 429.0 -0.3 38.8 1494941 2325061
   7 Locked QAM256 9 435.0 -0.7 38.5 1449634 2352749
   8 Locked QAM256 10 441.0 -0.8 38.8 1683257 1666891
   9 Locked QAM256 11 447.0 -0.5 39.1 1729461 2093659
   10 Locked QAM256 12 453.0 -0.5 39.6 729956 858602
   11 Locked QAM256 13 459.0 -0.5 39.5 657625 799496
   12 Locked QAM256 14 465.0 -0.7 39.1 589892 723963
   13 Locked QAM256 15 471.0 -0.7 40.0 624477 842704
   14 Locked QAM256 16 477.0 -0.5 40.7 594866 781804
   15 Locked QAM256 17 483.0 -0.6 39.5 614042 708024
   16 Locked QAM256 18 489.0 -0.7 40.2 622226 710330
   17 Locked QAM256 19 495.0 -0.7 40.4 631977 723394
   18 Not Locked Unknown 20 507.0 -0.6 0.0 584790669 390123221
   19 Not Locked Unknown 21 513.0 -1.0 0.0 -1339850086 735071563
   20 Locked QAM256 22 519.0 -1.0 31.9 1256848 796748
   21 Locked QAM256 23 525.0 -0.7 34.2 596994 696696
   22 Locked QAM256 25 537.0 -1.5 40.1 524400 594976
   23 Locked QAM256 26 543.0 -1.8 39.7 524920 633065
   24 Locked QAM256 27 549.0 -1.9 31.7 25122388 2422251
   25 Locked QAM256 28 555.0 -2.5 32.0 543008867 179575255
   26 Locked QAM256 29 561.0 -3.4 30.3 722212828 233622449
   27 Locked QAM256 30 567.0 -4.0 29.8 811258704 323658721
   28 Locked QAM256 31 573.0 -4.0 30.2 692474884 220741104
   29 Locked QAM256 32 579.0 -4.3 31.0 76569225 21889022
   30 Not Locked Unknown 33 585.0 -4.1 0.0 393660870 141727279
   31 Locked QAM256 34 591.0 -3.3 28.7 4012464 698277
   32 Locked OFDM PLC 48 850.0 -4.4 38.2 -471580878 8336290

    Event Log      
  
    Time    Priority    Description 
    17:14:11
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 33 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:14:15
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:14:42
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:14:43
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:17:54
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:17:58
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:20:15
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:20:37
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 33 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:20:45
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:20:59
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:21:02
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 33 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:21:06
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:21:07
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 33 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:21:09
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:21:10
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:21:48
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:21:50
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:22:19
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:22:22
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:22:49
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:22:50
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:23:15
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:23:18
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:23:42
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 33 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:23:48
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:23:48
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:24:03
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:24:05
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:24:07
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 33 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:26:40
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 2; Chan ID: 20 21 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:26:40
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 5; Chan ID: 7 8 9 10 11 12 13 14 27 28 29 30 31 32 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
    17:27:32
Mon Jul 26 2021    Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

Responses

Official Employee

 • 

77 Messages

2 m ago

Hello, there @user_b21e82. Thank you so much for using our community forums to get help with these signal issues. You have come to the right place for help!

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. 

BruceW

Gold Problem Solver

 • 

22.8K Messages

2 m ago

To send the requested information in a private message to Xfinity Support:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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