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Beltway1
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2 Messages

Thursday, June 17th, 2021 12:43 AM

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Connection drops

A month ago my Internet started loosing connection frequently throughout the day. I had a technician come by Monday and now my gaming consoles keep losing connection every minute, but all my other devices are fine. I do notice that it looses connection for a second on my devices, but comes back right away. My gaming consoles have become unplayable and I’m hoping someone can help! I also received a new modem and the technician changed the wires, but after day that’s when it started happening. 

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4 years ago

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b1akmagik

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5 Messages

4 years ago

This has been happening to me as well.  I have switched out modems as they suggested and have restarted multiple times.  I'm getting the drops on both wifi and ethernet connections at the same time, so I don't think it's anything in my home network.  The way that I was describing was like a hiccup that happens briefly throughout the day, but it's making it that I can't play any games online.

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Beltway1

Visitor

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2 Messages

@b1akmagik Glad to know I’m not the only one experiencing this! 

4 years ago

0

CCJay

Official Employee

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618 Messages

Hi there, @Beltway1. I am sorry to hear that you are having connection issues while gaming. I know how frustrating it is to experience lags or disconnection online. Let's work together to help provide you with the experience you deserve.

Can you do me the favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to make this right.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_4ef31e

Contributor

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14 Messages

4 years ago

I'm having the same problem, I made a thread about it here, but haven't had any replies.

From reading through the forum it seems that several other people are having similar issues. Wish I knew how to fix it, because trying to use the internet as it is now is a frustrating experience.

Is there anything I can do on my end to fix the problem?

thanks

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XfinityMarcos

Official Employee

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2.4K Messages

@user_4ef31e, thank you for creating your own post regarding your connection issue. I've replied to your post and have your back all the way on this until we get you all taken care of. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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