Connection drops when working upstairs

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

And it isn't very consistent either.....some days I can work all day up here with no issues, but other times like Monday I spend the whole day arguing with it, getting dropped from Teams meetings, unable to do my job unless I sit on the living room floor.

If I can find an extra ethernet cable I'd hard-wire but I don't have one. I don't seem to have trouble with my phone or tablet up here, but I don't use them 8-10 hours a day straight for work. I've been having trouble again this morning with losing my connection....this is really the only place in the house where I can work comfortably and I never had this problem before 2ish months ago. I've checked all my cables and connections ot the router/modem and other Xfinity devices...everything else works fine...I just can't keep a consistent connection up here all of a sudden. I don't seem to have the problem if I sit on the floor next to the router, but I can't work like that all day. This has never been a dead zone before so I'm at a loss for why it suddenly is.

Some tips for improving WiFi performance;

http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/2627659

https://www.xfinity.com/support/articles/improve-your-wireless-home-network

There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !

I have the xfi pods coming via UPS.....since I'm not getting anywhere with my service chat I figured they are worth a shot. I'm still curious though why all of a sudden I'm having so much trouble since early May/late April? I've never had this trouble before and I've used Xfinity internet/equipment for several years. I don't want to keep throwing money at a problem I didn't create.

I've tried all of these tips and nothing helps.....I've not added any devices, changed anything in my home and my connection still randomly drops. I've been on a 2-day Messenger chat with Xfinity and nothing has changed. They say everything looks fine and sending a signal doesn't help. I see a lot of similar posts on here so it seems this is a common problem...how do we solve it? I'm sick and tired of getting kicked out of meetings and not being able to work for sometimes hours at a time.

Hi - did the xfi pods resolve your issue? We are having the exact same scenario. Upstairs wifi going dead all of a sudden when it was working perfectly before. We got a different/cheaper wifi extender but that didn't do anything. Wondering if the xfi pods are any more powerful. Thank you! 

This thread is nearly 6 months old and has not been updated by OP, so it is now closed. Please post any subsequent requests for support in a separate thread.