Visitor
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5 Messages
Connection drops randomly throughout day.
I have been having this issue for about a month, now. Throughout the day, the best way I can describe it is that the internet has small hiccups during the day where there will be no signal to the internet from any device (wired connection directly from modem and Wi-Fi).
It really comes to pass whenever I try playing games over the internet. My latency will spike up in the game, then when I run a speedtest - I will notice that my download speed has halved and my upload speed is basically non-existent causing a disconnection over and over again. Most of the time the speeds are pretty steady, I get about 940 mb/s over wired devices and 350-400 mb/s over Wi-Fi devices, but whenever one of these hiccups happens, wired connections go down to 250-300 mb/s and Wi-Fi hits somewhere around 90 mb/s download and around 0.14-2 mb/s upload.
The modem was switched to a new gateway when we got the notice that the service increased from 1 gb to 1.2 so it's a brand new gateway the cable connection has handled the gigabit connection for over a year and a half and nothing has changed connection wise. Still using the exact same computers as before. I have done all the normal stuff as far as checking cable connection, splitter that is installed goes directly from the cable into the house into the splitter to the coax jack that the gateway is connected to. All ethernet cables are 5e. I'm sort of stuck here, because this has been going on for awhile and it's really hard to predict when it may happen.
I'm not sure how to get the normal information that is requested with power signals from the modem itself, but I have tried to get what I can.
Thank You for any help.
b1akmagik
Visitor
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5 Messages
4 years ago
So I looked at the power levels for the upstream after replacing the coax cable again with the brand new one sent from Comcast as I noticed the old one may have been crimped. There is no difference. Upstream power levels will spike to around 58.8 dBmV which seems out of spec and the resulting speed tests reflected that as the download and upload speeds declined to less than half of the expected speed, in fact, upload speed didn't even register on the first speed test when the power levels spiked.
I don't have cable running to any other part of the house, just the single gateway modem/router so I have no idea what else I can check, but I also don't want a tech to come out, not find anything and charge me $200 while I continue paying the high rate for internet that isn't working correctly.
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EG
Expert
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111.4K Messages
4 years ago
FWIW, if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.
Good luck !
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b1akmagik
Visitor
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5 Messages
4 years ago
Thanks for the insight, so the best bet now is to just try and get a tech out to look at it? It's gotten worse over the past weekend. Today alone, it has dropped out 5 times in the last 30 minutes which makes working from home difficult.
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EG
Expert
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111.4K Messages
4 years ago
Yep.
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