luchelle's profile

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Wed, Jan 6, 2021 12:00 PM

Connection drops frequently on xFi

Hello,  we just switched to new xFi router recently and are seeing a ton of connection drops especially during zoom / slack calls. Since cell service is weak here we also use wifi for phone calls and those drop constantly as well. Here are my downstream / upstream sections. Comparing from some other threads, is my SNR is too low?  We don't really watch live TV so would be OK also removing the splitter and having the cable go directly to the xFi if needed .

 

Downstream
 
Downstream
Channel Bonding Value                                
Index
20
17
18
19
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
 
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
513000000
489000000
495000000
507000000
519000000
525000000
531000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
603000000
609000000
615000000
621000000
627000000
633000000
639000000
645000000
651000000
657000000
663000000
669000000
675000000
681000000
850000000
713600000
SNR
38.605377
38.983261
38.605377
38.983261
38.605377
38.983261
38.983261
40.366287
38.605377
38.605377
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.983261
38.605377
38.983261
38.983261
38.605377
38.983261
38.605377
38.983261
38.983261
38.605377
38.605377
6.462017
NA
Power Level
-3.599998
-3.799999
-3.900002
-3.799999
-3.599998
-3.500000
-3.299999
-3.099998
-3.099998
-2.900002
-3.000000
-3.000000
-3.099998
-3.000000
-2.900002
-3.000000
-3.099998
-3.099998
-3.000000
-2.900002
-3.099998
-3.200001
-3.200001
-3.200001
-3.599998
-3.799999
-4.200001
-4.299999
-4.400002
-4.299999
-4.400002
-60.000000
NA
Modulation
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
UNSUPPORTED
OFDM
 
Upstream
Upstream
Channel Bonding Value    
Index
1
2
3
4
5
Lock Status
Locked
Locked
Locked
Locked
Locked
Frequency
41200000
36700000
30300000
23700000
17300000
Symbol Rate
1280 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
Power Level
45.000000
47.020599
47.270599
47.270599
47.770599
Modulation
64QAM
64QAM
64QAM
64QAM
64QAM
Channel Type
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
 
 

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