Visitor
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2 Messages
Connection drops for 5 seconds every 11 minutes exactly.
Starting a few days ago my home internet hangs for ~5 seconds every 11 minutes exactly. Using the route tracer the issue is at a border router and not my own.
Visitor
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2 Messages
Starting a few days ago my home internet hangs for ~5 seconds every 11 minutes exactly. Using the route tracer the issue is at a border router and not my own.
XfinitySara
Official Employee
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1.8K Messages
2 years ago
Hello, @kisernm! Thank you for bringing this service concern to our attention. I know how important a solid connection is, especially these days with so many of us working and doing things from home, and we'd love to help however we can! I see that you've already sent a Direct Message which we've responded to. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
This is just a heads up for future reference, and I look forward to assisting you further in our Direct Messages.
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EG
Expert
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110.8K Messages
2 years ago
@kisernm @XfinitySara
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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kisernm
Visitor
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2 Messages
2 years ago
Just to provide an update, Xfinity came out to my neighborhood today and took down the network for ~8 hours and seem to have resolved the issue now that it has been brought back up.
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EG
Expert
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110.8K Messages
2 years ago
@kisernm
Thank you for posting back with that update ! Hope things hold up for you. Good luck !
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