josellopezz's profile

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3 Messages

Fri, May 15, 2020 2:00 PM

Connection drops - DHCPv6 Failed - No Prefix Available - in Event logs.

I've been dealing with connection drops for about two months now, Spoke to mutiple agents, 3 Techs came out and everyone seems to be dumbfounded.

First I was using my own modem with Nest Wifi, I since switch over to Xfinity's modem Xb6 with my Nest Wifi, but the issue seems to continue. Not as constant as before where it was dropping about 20 times a day.

Today I had a drop using the Nest Wifi routers, I had to switch back to the having the Xfinity modem broadcast the wifi.

 

Any ideas? thoughts?

 

Here is what I see in the logs.

 

ti_dhcp6c[10539]: 72001015-DHCPv6 Failed - No Prefix Available 2020/5/15 15:08:50 Critical
ti_dhcp6c[10539]: 72001014-DHCPv6 Failed - No Address Available 2020/5/15 15:08:50 Critical

 

 

Downstream

Channel Bonding Value

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Index

9

0

37

38

39

40

1

2

3

4

5

6

7

8

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

 

Lock Status

Locked

NotLocked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Frequency

543000000

 

465000000

471000000

477000000

483000000

489000000

495000000

507000000

513000000

519000000

525000000

531000000

537000000

555000000

561000000

567000000

573000000

579000000

585000000

591000000

597000000

603000000

609000000

615000000

621000000

627000000

633000000

639000000

645000000

651000000

657000000

659600000

SNR

40.946209

 

40.366287

40.366287

40.366287

40.946209

40.366287

40.946209

40.946209

40.946209

40.366287

40.366287

40.366287

40.946209

40.366287

40.366287

40.366287

40.946209

40.946209

40.946209

40.946209

40.366287

40.366287

40.366287

40.946209

40.946209

40.366287

40.366287

40.946209

40.366287

40.366287

40.366287

NA

Power Level

4.800003

 

1.299999

1.500000

1.799999

2.000000

2.500000

2.500000

4.099998

4.800003

5.099998

5.099998

4.900002

4.900002

4.699997

4.400002

4.500000

4.500000

4.400002

4.199997

4.000000

3.799999

3.700001

3.599998

3.700001

3.400002

3.299999

3.200001

3.000000

2.799999

2.799999

2.099998

NA

Modulation

QAM256

UNSUPPORTED

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

OFDM

 

Upstream

Channel Bonding Value

 

 

 

 

 

Index

1

2

3

4

5

 

Lock Status

Locked

Locked

Locked

Locked

Locked

 

Frequency

23000000

39800000

16600000

29400000

35800000

 

Symbol Rate

5120 KSym/sec

1280 KSym/sec

5120 KSym/sec

5120 KSym/sec

5120 KSym/sec

 

Power Level

44.520599

45.250000

44.270599

45.520599

45.270599

 

Modulation

64QAM

64QAM

64QAM

64QAM

64QAM

 

Channel Type

US_TYPE_ATDMA

US_TYPE_ATDMA

US_TYPE_ATDMA

US_TYPE_ATDMA

US_TYPE_ATDM

 

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