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Connection drops - DHCPv6 Failed - No Prefix Available - in Event logs.
I've been dealing with connection drops for about two months now, Spoke to mutiple agents, 3 Techs came out and everyone seems to be dumbfounded.
First I was using my own modem with Nest Wifi, I since switch over to Xfinity's modem Xb6 with my Nest Wifi, but the issue seems to continue. Not as constant as before where it was dropping about 20 times a day.
Today I had a drop using the Nest Wifi routers, I had to switch back to the having the Xfinity modem broadcast the wifi.
Any ideas? thoughts?
Here is what I see in the logs.
| ti_dhcp6c[10539]: 72001015-DHCPv6 Failed - No Prefix Available | 2020/5/15 15:08:50 | Critical |
| ti_dhcp6c[10539]: 72001014-DHCPv6 Failed - No Address Available | 2020/5/15 15:08:50 | Critical |
|
Downstream |
Channel Bonding Value |
|
|
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|
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|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Index |
9 |
0 |
37 |
38 |
39 |
40 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
17 |
18 |
19 |
20 |
21 |
22 |
23 |
24 |
25 |
26 |
27 |
|
|
Lock Status |
Locked |
NotLocked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
|
Frequency |
543000000 |
|
465000000 |
471000000 |
477000000 |
483000000 |
489000000 |
495000000 |
507000000 |
513000000 |
519000000 |
525000000 |
531000000 |
537000000 |
555000000 |
561000000 |
567000000 |
573000000 |
579000000 |
585000000 |
591000000 |
597000000 |
603000000 |
609000000 |
615000000 |
621000000 |
627000000 |
633000000 |
639000000 |
645000000 |
651000000 |
657000000 |
659600000 |
|
SNR |
40.946209 |
|
40.366287 |
40.366287 |
40.366287 |
40.946209 |
40.366287 |
40.946209 |
40.946209 |
40.946209 |
40.366287 |
40.366287 |
40.366287 |
40.946209 |
40.366287 |
40.366287 |
40.366287 |
40.946209 |
40.946209 |
40.946209 |
40.946209 |
40.366287 |
40.366287 |
40.366287 |
40.946209 |
40.946209 |
40.366287 |
40.366287 |
40.946209 |
40.366287 |
40.366287 |
40.366287 |
NA |
|
Power Level |
4.800003 |
|
1.299999 |
1.500000 |
1.799999 |
2.000000 |
2.500000 |
2.500000 |
4.099998 |
4.800003 |
5.099998 |
5.099998 |
4.900002 |
4.900002 |
4.699997 |
4.400002 |
4.500000 |
4.500000 |
4.400002 |
4.199997 |
4.000000 |
3.799999 |
3.700001 |
3.599998 |
3.700001 |
3.400002 |
3.299999 |
3.200001 |
3.000000 |
2.799999 |
2.799999 |
2.099998 |
NA |
|
Modulation |
QAM256 |
UNSUPPORTED |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
OFDM |
|
Upstream |
Channel Bonding Value |
|
|
|
|
|
|
Index |
1 |
2 |
3 |
4 |
5 |
|
|
Lock Status |
Locked |
Locked |
Locked |
Locked |
Locked |
|
|
Frequency |
23000000 |
39800000 |
16600000 |
29400000 |
35800000 |
|
|
Symbol Rate |
5120 KSym/sec |
1280 KSym/sec |
5120 KSym/sec |
5120 KSym/sec |
5120 KSym/sec |
|
|
Power Level |
44.520599 |
45.250000 |
44.270599 |
45.520599 |
45.270599 |
|
|
Modulation |
64QAM |
64QAM |
64QAM |
64QAM |
64QAM |
|
|
Channel Type |
US_TYPE_ATDMA |
US_TYPE_ATDMA |
US_TYPE_ATDMA |
US_TYPE_ATDMA |
US_TYPE_ATDM |
|
No Responses!