Visitor
•
2 Messages
Connection drops daily (or more) with new Arris S33 install
My old standby Surfboard 6120 never dropped signal, but now with the approved modem, I lose connection once or more each day and have to go to the web ui for the internet to come back up.
Logs/info below.
Thanks for the assistance!
==========================================================================================================================================
The table below contains the log of events that the S33 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
| Date Time |
Event Level |
Description |
|||
| 12/6/2022 |
3 |
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 12/6/2022 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 13/6/2022 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 13/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/13 at 3:07 PM. |
|||
| 13/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/13 at 3:31 PM. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 13/6/2022 |
3 |
Failed LAN WebGUI login attempt from aa.bb.cc.ff on 22/06/13 at 5:47 PM. |
|||
| 13/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/13 at 5:47 PM. |
|||
| 13/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/13 at 6:06 PM. |
|||
| 13/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/13 at 6:17 PM. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 14/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/14 at 10:00 AM. |
|||
| 14/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/14 at 10:27 AM. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 14/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/14 at 11:58 AM. |
|||
| 14/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/14 at 7:53 PM. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 18/6/2022 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 18/6/2022 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 18/6/2022 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 18/6/2022 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 18/6/2022 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 18/6/2022 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 18/6/2022 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 18/6/2022 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 18/6/2022 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 18/6/2022 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 18/6/2022 |
3 |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 21/6/2022 |
3 |
Failed LAN WebGUI login attempt from aa.bb.cc.ff on 22/06/21 at 2:07 PM. |
|||
| 21/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/21 at 2:07 PM. |
|||
| 21/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/21 at 3:08 PM. |
|||
| 21/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/21 at 3:23 PM. |
|||
| 21/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/21 at 3:24 PM. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
|||
| 31/12/1969 |
3 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-9, 42MHz. |
|||
| 31/12/1969 |
3 |
No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 31/12/1969 |
6 |
Honoring MDD; IP provisioning mode = IPv6 |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
|||
| 31/12/1969 |
3 |
CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
|||
| 22/6/2022 |
6 |
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.1; |
|||
| 22/6/2022 |
3 |
Successful LAN WebGUI login from aa.bb.cc.ff on 22/06/22 at 9:34 AM. |
|||
| Startup Procedure |
|||||
| Procedure |
Status |
Comment |
|||
| Acquire Downstream Channel |
495000000 Hz |
Locked |
|||
| Connectivity State |
OK |
Operational |
|||
| Boot State |
OK |
Operational |
|||
| Configuration File |
OK |
||||
| Security |
Enabled |
BPI+ |
|||
| DOCSIS Network Access Enabled |
Allowed |
||||
| Downstream Bonded Channels |
|||||||
| Channel ID |
Lock Status |
Modulation |
Frequency |
Power |
SNR/MER |
Corrected |
Uncorrectables |
| 20 |
Locked |
QAM256 |
495000000 Hz |
3 dBmV |
41 dB |
0 |
0 |
| 17 |
Locked |
QAM256 |
477000000 Hz |
4 dBmV |
43 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
483000000 Hz |
4 dBmV |
42 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
489000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
507000000 Hz |
4 dBmV |
43 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
513000000 Hz |
4 dBmV |
42 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
519000000 Hz |
4 dBmV |
42 dB |
0 |
0 |
| 24 |
Locked |
QAM256 |
525000000 Hz |
4 dBmV |
42 dB |
0 |
0 |
| 25 |
Locked |
QAM256 |
531000000 Hz |
4 dBmV |
43 dB |
0 |
0 |
| 26 |
Locked |
QAM256 |
537000000 Hz |
4 dBmV |
43 dB |
0 |
0 |
| 27 |
Locked |
QAM256 |
543000000 Hz |
4 dBmV |
43 dB |
0 |
0 |
| 28 |
Locked |
QAM256 |
549000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 29 |
Locked |
QAM256 |
555000000 Hz |
4 dBmV |
42 dB |
0 |
0 |
| 30 |
Locked |
QAM256 |
561000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 31 |
Locked |
QAM256 |
567000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 32 |
Locked |
QAM256 |
573000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 33 |
Locked |
QAM256 |
579000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 34 |
Locked |
QAM256 |
585000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 35 |
Locked |
QAM256 |
591000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 36 |
Locked |
QAM256 |
597000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 37 |
Locked |
QAM256 |
603000000 Hz |
2 dBmV |
42 dB |
0 |
0 |
| 38 |
Locked |
QAM256 |
609000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 39 |
Locked |
QAM256 |
615000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 40 |
Locked |
QAM256 |
621000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 41 |
Locked |
QAM256 |
627000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 42 |
Locked |
QAM256 |
633000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 43 |
Locked |
QAM256 |
639000000 Hz |
2 dBmV |
42 dB |
0 |
0 |
| 44 |
Locked |
QAM256 |
645000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 45 |
Locked |
QAM256 |
651000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 46 |
Locked |
QAM256 |
657000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 47 |
Locked |
QAM256 |
663000000 Hz |
3 dBmV |
42 dB |
0 |
0 |
| 48 |
Locked |
OFDM PLC |
722000000 Hz |
3 dBmV |
42 dB |
48167293 |
0 |
| Upstream Bonded Channels |
||||||
| Channel ID |
Lock Status |
US Channel Type |
Frequency |
Width |
Power |
|
| 1 |
Locked |
SC-QAM |
10400000 Hz |
3200000 |
44.3 dBmV |
|
| 2 |
Locked |
SC-QAM |
16400000 Hz |
6400000 |
45.3 dBmV |
|
| 3 |
Locked |
SC-QAM |
22800000 Hz |
6400000 |
46.0 dBmV |
|
| 4 |
Locked |
SC-QAM |
29200000 Hz |
6400000 |
46.5 dBmV |
|
| 5 |
Locked |
SC-QAM |
35600000 Hz |
6400000 |
46.3 dBmV |
|
| 6 |
Locked |
SC-QAM |
40400000 Hz |
3200000 |
48.3 dBmV |
|
Current System Time:Wed Jun 22 09:45:45 2022
| Information |
|
| Standard Specification Compliant |
DOCSIS 3.1 |
| Hardware Version |
V1.0 |
| Software Version |
TB01.03.001.10_012022_212.S3 |
| Cable Modem MAC Address |
XX:XX:XX:XX:XX:XX |
| Serial Number |
1XXXXXXXXXXXXX3 |
| Status |
|
| Up Time |
0 days 00h:41m:45s |
EG
Expert
•
107.2K Messages
2 years ago
Please redact the remaining CMTS MAC addresses in some of your error log entries. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".
0
0
EG
Expert
•
107.2K Messages
2 years ago
O/k so even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is going on. Perhaps there is noise ingress into the line(s) / an upstream channel / return path impairment somewhere.
There are other signal stat values that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS (Cable Modem Termination System) to check for any real-time degradation and / or error reports, see your node / cable plant, and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and poll for those upstream receive signal stats.
You should get a reply here in your topic. Good luck !
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CCAlisha
Problem Solver
•
571 Messages
2 years ago
Hello, @user_e0843e We really appreciate you participating in our Xfinity Community Forum and posting your concerns. I apologize that you have been experiencing disconnections through out the day. Our team is here to help. Please send us a DM with your full name and address to get started.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://comca.st/3A1Rn0J
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(Credit to @BruceW)
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