Skip to main content

    Support

    Offers

U
user_35d7ae
1st Reply

Visitor

 • 

1 Message

Sunday, January 22nd, 2023 3:36 AM

Closed

Connection drops after 1 minute on MG7700

Same issue for me in Glen Mills, PA 19342 except my Motorola MG7700 modem won't connect at all. It connects and then drops off within a minute after being rebooted and reconnecting to the XFinity network. Technician came out today, said his modem tested fine. He suggested I go to Best Buy to buy a new one. But the MG7700 is still listed as a compatible device on their website! Will try hard reset and updating modem firmware next. Pretty frustrating as I've had no issues for several years until a maintenance/upgrade was performed in my neighborhood this week.

Question

 • 

Updated 

2 years ago

799

2

0

This post was created from this comment on different post

Was this helpful?

XfinityRay

Official Employee

 • 

2.4K Messages

2 years ago

Hi there, @user_35d7ae. We definitely want your services to work great and know this can be frustrating to go through. Thanks for allowing us to come out to your home. Since the Technician said there were no issues with the modem they had, have you reached out to your modem manufacturer to see if they detect any problems? Have you had time to check the firmware yet?

0

0

user_4672c7

Visitor

 • 

1 Message

2 years ago

I have the same issue with the same model. Xfinity says it’s all good on their end and to see if I need to update the firmware. Motorola says Xfinity pushes out the firmware updates. How do I get them?  I can’t even find a listing of the latest version. 

1

0

CCChristian

Contributor

 • 

127 Messages

Hi there @user_4672c7 thank you for reaching out to Xfinity on our Forums! I am terribly sorry to hear about the trouble you are having with your modem. I can take a closer look into this for you, and make sure that you have the latest firmware update. To get started, please send me a Direct Message with your first and last name, as well as your full and complete address. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I no longer work for Comcast. 

2 years ago

0

forum icon

New to the Community?

Start Here