ph5673's profile

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2 Messages

Wed, Sep 30, 2020 7:00 AM

Connection Dropping

Lately the connection to the Internet has been dropping.  It was fairly regular last night throughout the night.


I have reset my modem several times.  I don't want to call customer support because they will tell me to reset the modem and when it connects they will think everything is ok -- but it isn't because it drops randomly.


I am renting a modem from Xfinity.  Haven't had a problems with this until the last few months.


How do I talk to a PERSON ast Xfinity.





86.6K Messages

7 m ago

What do the modem's signal stats look like ? Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

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