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Connection dropping on web meetings
If I am on a web meeting, my connection drops every 2-3 minutes causing freezes in video and/or audio. I have a 1GB plan and get ~500 mb down and ~150 up via wifi/speed test. I had a tech out yesterday and they put in a splitter. He said that my connection might be too strong and needed to get my levels down (they were 9.x and he said anything over 10 indicated issues. He added it and said the levels were back to the 2-3 range.
Here is a link to my modem values.
I have been running connection tests using the Internet Connection Monitor extension and it shows drops as well.
I'm going to try connecting directly via ethernet. Anyone have any ideas?
Edit: just had a 15 minute call without drops while connected directly to the gateway via Ethernet.
XfinityKrista
Official Employee
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1.4K Messages
30 days ago
Hello @dnorth123, thank you for taking the time to reach out on social media. I understand your concern with the connection, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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EG
Expert
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106.9K Messages
30 days ago
@dnorth123 @XfinityKrista
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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