lboucher45's profile

New Poster

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3 Messages

Fri, Jan 1, 2021 12:00 AM

Connection dropping on new 1gb speed?

Connection dropping on upgraded xfi modem i just got along with new tv boxes. I spend almost 2 hours on phone trying to resolve. I was told that it was there wasd nothing wrong and that it warrented no further assistance from a service tech to come out?

I cannot have this happen when school starts next week.

 

Please help..

 

 

Responses

EG

Expert

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87.2K Messages

6 m ago

jlavaseur

Valued Contributor

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443 Messages

6 m ago

For what it's worth, try turning off power saving on your network card, go to device manager > click on your network card, then advanced options, then just uncheck that option, I installed a new network card and had similar issues, i unchecked that option and it fixed it for me, I read on the Microsoft site that some routers and network cards don't know how to handle these requests between them, just a thought

New Poster

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3 Messages

6 m ago

I seem to be all set now. I was able to resolve by doing the following:

 

Updated 4 different drivers that were out of date

Removed Google Chrome and deleted profile

Rebooted laptop

Reinstalled Google Chrome and signed in.

 

It is working with no further drop of connection and pages are loading

 

Whew.

 

Thanks for all of you assistance.

New Poster

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3 Messages

6 m ago

I did do this and made sure power management is unchecked.

 

Thanks

 

I am all set.

EG

Expert

 • 

87.2K Messages

6 m ago

Glad you got it figured out. Now closing your topic.

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