Visitor
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1 Message
connection dropping I think
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | 411000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | |||||||
|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 4 | Locked | QAM256 | 411000000 Hz | 0 dBmV | 41 dB | 5 | 0 |
| 1 | Locked | QAM256 | 393000000 Hz | 1 dBmV | 42 dB | 7 | 0 |
| 2 | Locked | QAM256 | 399000000 Hz | 0 dBmV | 41 dB | 6 | 0 |
| 3 | Locked | QAM256 | 405000000 Hz | 0 dBmV | 41 dB | 3 | 0 |
| 5 | Locked | QAM256 | 417000000 Hz | 0 dBmV | 41 dB | 7 | 0 |
| 6 | Locked | QAM256 | 423000000 Hz | 0 dBmV | 41 dB | 3 | 0 |
| 7 | Locked | QAM256 | 435000000 Hz | 0 dBmV | 42 dB | 14 | 0 |
| 8 | Locked | QAM256 | 447000000 Hz | 1 dBmV | 42 dB | 4 | 0 |
| 9 | Locked | QAM256 | 453000000 Hz | 1 dBmV | 42 dB | 3 | 0 |
| 10 | Locked | QAM256 | 459000000 Hz | 1 dBmV | 42 dB | 3 | 0 |
| 11 | Locked | QAM256 | 465000000 Hz | 1 dBmV | 42 dB | 5 | 0 |
| 12 | Locked | QAM256 | 471000000 Hz | 1 dBmV | 42 dB | 2 | 0 |
| 13 | Locked | QAM256 | 477000000 Hz | 1 dBmV | 42 dB | 2 | 0 |
| 14 | Locked | QAM256 | 483000000 Hz | 1 dBmV | 42 dB | 3 | 0 |
| 15 | Locked | QAM256 | 489000000 Hz | 0 dBmV | 42 dB | 7 | 0 |
| 16 | Locked | QAM256 | 495000000 Hz | 0 dBmV | 42 dB | 0 | 0 |
| 17 | Locked | QAM256 | 507000000 Hz | 0 dBmV | 40 dB | 0 | 0 |
| 18 | Locked | QAM256 | 513000000 Hz | 0 dBmV | 42 dB | 0 | 0 |
| 19 | Locked | QAM256 | 519000000 Hz | 0 dBmV | 41 dB | 2 | 0 |
| 20 | Locked | QAM256 | 525000000 Hz | 0 dBmV | 42 dB | 1 | 0 |
| 21 | Locked | QAM256 | 531000000 Hz | 0 dBmV | 42 dB | 0 | 0 |
| 22 | Locked | QAM256 | 537000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
| 23 | Locked | QAM256 | 543000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
| 24 | Locked | QAM256 | 549000000 Hz | 0 dBmV | 41 dB | 1 | 0 |
| 25 | Locked | QAM256 | 555000000 Hz | 0 dBmV | 41 dB | 3 | 0 |
| 26 | Locked | QAM256 | 561000000 Hz | 0 dBmV | 41 dB | 6 | 0 |
| 27 | Locked | QAM256 | 567000000 Hz | 0 dBmV | 41 dB | 1 | 0 |
| 28 | Locked | QAM256 | 573000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
| 29 | Locked | QAM256 | 579000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
| 30 | Locked | QAM256 | 585000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
| 31 | Locked | QAM256 | 591000000 Hz | 0 dBmV | 41 dB | 2 | 0 |
| 32 | Locked | QAM256 | 597000000 Hz | 0 dBmV | 41 dB | 1 | 0 |
| 193 | Locked | OFDM PLC | 722000000 Hz | -2 dBmV | 40 dB | 66614601 | 0 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
| 1 | Locked | SC-QAM | 35600000 Hz | 6400000 | 42.5 dBmV | |
| 2 | Locked | SC-QAM | 29200000 Hz | 6400000 | 43.8 dBmV | |
| 3 | Locked | SC-QAM | 22800000 Hz | 6400000 | 42.0 dBmV | |
| 4 | Locked | SC-QAM | 16400000 Hz | 6400000 | 42.0 dBmV | |
| 5 | Locked | SC-QAM | 40400000 Hz | 3200000 | 41.0 dBmV | |
| 6 | Locked | SC-QAM | 10400000 Hz | 3200000 | 45.0 dBmV | |
Current System Time:Fri Oct 11 18:52:29 2024
This is with a brand new modem because I thought the modem was going bad.
EG
Expert
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107.1K Messages
1 month ago
The stats were good at that snapshot in time. Is that a plain vanilla cable modem or is it a gateway device ? Is this a WiFi connection that is dropping ?
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XfinityAlyssaA
Official Employee
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1.7K Messages
1 month ago
Good evening @user_cy913w, and thank you for reaching to our dedicated Communities team on our Forums, we appreciate it and hope you are having a wonderful weekend so far. We are sorry to hear that you are experiencing issues with your connection despite having a brand new modem. Rest assured, you've reached the right team to help! Let's go through some troubleshooting steps. To start, can you please confirm that your cable connections are secured tightly? Have you tried restarting your modem yet? You can also try troubleshooting using our easy and convenient XFINITY app by following the instructions on our website here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
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EG
Expert
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107.1K Messages
1 month ago
@XfinityAlyssaA
I've already started troubleshooting with this poster...................................
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EG
Expert
•
107.1K Messages
1 month ago
@user_cy913w
My questions ?
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