ocyrus1's profile

New Poster

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10 Messages

Wednesday, February 19th, 2020 6:00 PM

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Connection dropping during games.

Im using a wired connection to ply video games. I reached out the support team of said video game (Blizzard) and they told me the issue was with my ISP. 

 

https://us.forums.blizzard.com/en/heroes/t/constant-disconnects-heroes-of-the-storm/33819/2

 

Has anyone else experienced this? Im using the XFi wifi router, but again, Im plugged in via ethernet.

 

Does this router have QoS, UPnP, WMM settings? It seems it doesn't

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Expert

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111.7K Messages

5 years ago


@ocyrus1 wrote:

 

Does this router have QoS, UPnP, WMM settings? It seems it doesn't


No. The Comcast supplied gateway devices do not support those features.

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.


Expert

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111.7K Messages

5 years ago

I only see a blank.

New Poster

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10 Messages

5 years ago

@EG thanks for getting back to me, heres what you asked for

Screen Shot 2020-02-21 at 7.10.52 AM.png

 

New Poster

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10 Messages

5 years ago

@EG 

 

My apoligies, here is is a gallary of all of them 

https://imgur.com/a/5r6V42J

Expert

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111.7K Messages

5 years ago

Are there any more downstream channels being shown ? If so, please post the balance.

New Poster

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10 Messages

5 years ago

The image refuses to display, so heres an imgur link @EG 

 

https://imgur.com/a/ViA6igv

New Poster

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10 Messages

5 years ago

@EG Refresh, try now, 

 

https://imgur.com/a/5r6V42J

New Poster

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10 Messages

5 years ago

Yeah really at a loss here. 

 

Using my personal modem doesn't seem to have this issue, but I dont want to use it because it doesn't support 1gbps

Expert

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111.7K Messages

5 years ago

Well, all the stats were good at that snapshot in time.

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