Visitor
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5 Messages
Connection Drop
My internet drops for 5-10 min a few times a day. I have called at least 7 times. Every agent tells me that my modem is working properly. I change the modem name, restart it, I've checked cables, and splitters. I need helping solving this issue. The internet runs nice and smooth when it is working but working from home, makes the drops noticable.
Backstory: I have previously moved to a new location. I had a technician do a first time install on this house two months ago. I would like another technician visit but I'm tired of paying the fee. Any suggestions?
Responses
EG
Expert
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89.2K Messages
2 m ago
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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user_584314
Visitor
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5 Messages
2 m ago
I'm using the Xfinity modem cgm4331com. This is connection drop applies to the internet for all devices, hardwire and wifi.
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