Did you move where the cable connects to an outlet? If so, the outlet you moved it to is not active, If you have xfinity home service, you can have only one active drop in your home. If you want to move it, you can either have xfinity come and create another drop, which you will have to pay for, or find a third party that can install a network switch and run new cable and outlets where you need them. You will also pay for this, and depending on how your walls are constructed, can become a very expensive process.
Thanks for meeting us here in our community, @user_2xys63. Sorry to hear about the trouble with the service. Are you able to move the modem back to where it was connected? You probably disconnected from the only active outlet in the home. We look forward to hearing from you.
NoNoBadPuppy
Problem Solver
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738 Messages
21 days ago
Did you move where the cable connects to an outlet? If so, the outlet you moved it to is not active, If you have xfinity home service, you can have only one active drop in your home. If you want to move it, you can either have xfinity come and create another drop, which you will have to pay for, or find a third party that can install a network switch and run new cable and outlets where you need them. You will also pay for this, and depending on how your walls are constructed, can become a very expensive process.
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XfinityLinda
Official Employee
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2.6K Messages
19 days ago
Thanks for meeting us here in our community, @user_2xys63. Sorry to hear about the trouble with the service. Are you able to move the modem back to where it was connected? You probably disconnected from the only active outlet in the home. We look forward to hearing from you.
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