user_mla2gx Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
EG
Expert
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109.7K Messages
1 month ago
We need more details...... Wired, Wifi, etc.
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XfinityBrianH
Official Employee
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1.2K Messages
1 month ago
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EG
Expert
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109.7K Messages
1 month ago
@user_mla2gx
My question ?
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