Visitor
•
4 Messages
Connecting xFinity Modem to personal Router
Hi,
I am constantly facing issues with my xfinity connection. The speed sort of drop to 0 multiple times within a min and it's really frustrating. We have tried everything (called up the tech specialists about 3-4 time) and nothing seems to be working. Last thing we want to try is using our personal router and only limited the xfinity capabilities to a modem as we have seem with the ethernet cable the network seems to be a bit more healthy. I have a tp-link 1750 router. But I am unable to connect this to the modem. Has anyone in the past tried this process and can guide me or share steps, that'll be great.
Steps we have tried:
- Disabled the wifi capabilities of the xfinity modem from the admin portal
- Restrating the modem
- Resetting the personal router
Even after all this, router is not able to connect with the modem through the ethernet cable (I am plugging it in port 1), but when I use the same port with laptop it works. Not sure what other things we need to take care of.
Accepted Solution
EG
Expert
•
117.2K Messages
2 years ago
@user_d5b4c6
Are you power-cycling the gateway when you change from the laptop to the router being connected to it ?
(edited)
0
0
XfinityGabriel
Official Employee
•
3.1K Messages
2 years ago
Good day to you, @user_d5b4c6! Welcome to the XFINITY forums page and thank you for your patience while waiting for a response for help with connecting the xFi modem to your personal router. I had to do the same thing before with my personal router so I understand the importance of getting this resolved as quickly as possible. We can help. Have you tried enabling Bridgemode yet?
2
0
XfinityGabriel
Official Employee
•
3.1K Messages
2 years ago
Ah, okay. @user_d5b4c6 It is possible that we may need to send you a new modem. Just to confirm, you opened a web browser and went to the Admin Tool at http://10.0.0.1 to enable the bridge mode, and it is still not working. Does this sound correct?
2
0
user_d5b4c6
Visitor
•
4 Messages
2 years ago
Thanks everyone. Power-cycling worked. I can't believe i missed this basic thing. Appreciate your inputs :)
1
EG
Expert
•
117.2K Messages
2 years ago
Quite welcome ! Glad to hear ! When a gateway device is in bridge mode, it acts as a straight cable modem and remembers the MAC address of the last device that was connected to it. That address has to be cleared in its cache by power cycling it before it can accept another.
0