Got more details ? First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
user_ykyw0m Thank you so much for stopping by for help with your Wifi connection. @EG is correct. To better assist, we will need a bit more information. You can also stop into our troubleshooting page for more options you can check on your own.
EG
Expert
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120K Messages
2 days ago
Got more details ? First. Is this a new service install or an existing one / new move-in ? Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?
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XfinityAmandaB
Official Employee
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3.4K Messages
4 hours ago
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