Hatetechnology's profile

New Poster

 • 

3 Messages

Sun, Jan 5, 2020 7:00 AM

connecting to wireless printer

I have always used a Mac with a wireless HP printer. Suddenly, I cannot get the printer connected to my laptop.  I spent 3 hours on the phone with HP yesterday and all options were tried.  They said the next thing to do is contact Xfinity.

Any suggestions would be great-have no idea why this just happened.  No changes to my account have been made.

Responses

jav6joev

Bronze Problem Solver

 • 

2.1K Messages

1 y ago

Did this ever work with your Xfinity WiFi?  Is your MAC connecting to your Wifi properly?  Does your printer connect to your Wifi?  What errors show if any?  Your MAC isn't sending out its own Wifi signal or looking for a printer on its own Wifi connection, causing confusion is it?

andyross

Silver Problem Solver

 • 

6.8K Messages

1 y ago

Without knowing what was tried, the first thing is to make sure your printer is connected to your home WiFi network, and on the same network as your computer. Make certain your computer is on your home network, and not something like XFINITY or xfinitywifi.

If the printer supports Ethernet, consider connecting it with a cable instead of using WiFi.

 

EG

Expert

 • 

86.6K Messages

1 y ago


@Hatetechnology wrote:

I have always used a Mac with a wireless HP printer. Suddenly, I cannot get the printer connected to my laptop.  I spent 3 hours on the phone with HP yesterday and all options were tried.  They said the next thing to do is contact Xfinity.

Any suggestions would be great-have no idea why this just happened.  No changes to my account have been made.


If you have one, try using the set-up / installation disk that typically comes with printers or go to the HP website and download the installation software for your particular model and try it.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

3 Messages

1 y ago

Yes to the above-thank you!

New Poster

 • 

3 Messages

1 y ago

Thank you

EG

Expert

 • 

86.6K Messages

1 y ago


@Hatetechnology wrote:

Yes to the above-thank you!


To whom are you replying ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

1 y ago

I was having the same issue with my Macbook Pro not connecting to my HP Officejet Pro 8610 after installing a new Xfinity modem/router and resolved it for my home network as follows:

 

1. Go to System Preferences

2. Click "Printers & Scanners"

3. Highlight your HP printer in the "Printer" box

4. Click on "Options & Supplies"

5. Click on "Show Printer Webpage"

6. On Printer webpage,  Click on  "Advanced Settings".

7. Select "SNMP" in the left column.

8. Select "Disable SNMPv1/v2". 

9. Click "Apply". 

 

New to the Community?

Start Here