Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_a66aa2
1st Topic

Visitor

 • 

3 Messages

Monday, December 19th, 2022 7:27 PM

Closed

Connecting thermostat to 2.4ghz network

Hello,

My thermostat is not working properly since it is connected to the 5ghz network. In my xFi app I do not have the option to separate these networks. I also logged in to admin and it does not allow me to change one of the network names. You can only see the 5ghz network to connect to. How can I fix this?

Question

 • 

Updated 

2 years ago

190

1

0

Was this helpful?

CCFelicia

Problem Solver

 • 

311 Messages

2 years ago

Hello @user_a66aa2 and thank you for reaching out to our Xfinity Forums Community for help with the thermostat feature. I apologize for the issues you've encountered, and my team would like to assist.

 

Have you already clicked the Connect tab, Select your network. Then check a box, at the top, to separate the networks.  You can then rename them and also change password(s).  

 

Steps to Switch/Change the WiFi Channel in xFi App
  1. Open the Xfinity app, and sign in with your Xfinity ID and password.
  2. Select the Connect tab.
  3. Select your network.
  4. Select Advanced Settings.
  5. Select 2.4 and 5GHz WiFi.
  6. If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5GHz.

4

0

user_a66aa2

Visitor

 • 

3 Messages

​@XfinityFelicia when I go to Connect > click on network this is what I see. I do not see a check box.

2 years ago

0

CCFelicia

Problem Solver

 • 

311 Messages

@user_a66aa2

 

Let's try this path: Connect > Select Network > pencil icon "view or edit wifi settings > you can try to separate the networks 2.4 and 5ghz, there by renaming them.

I no longer work for Comcast.

2 years ago

0

user_a66aa2

Visitor

 • 

3 Messages

Thank you! It is still not showing an option to separate them when I try that way.

[Image Removed: "Personal Information"]

(edited)

2 years ago

0

CCValerie

Official Employee

 • 

974 Messages

Thank you for reaching back out, @user_a66aa2. To ensure your private information stays safe, please send us a direct message with your full name and service address so we can continue to look into this for you. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here