Visitor
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3 Messages
Connecting an Orbi RBR50
New customer and it seems impossible to actually talk or chat with a human. I need to connect my Orbi to my XFi system but can't find a guide. I assume I need to turn on bridge mode, etc but can't find documentation. I further assume that the orange labeled port its the one I should be using but again no documentation. Any ideas?
flatlander3
Problem Solver
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1.5K Messages
3 years ago
Xfinity isn't doing themselves any favors by not just breaking down and hiring a doc contractor to write/compile a manual. Product manager fail too.
Here's a page that may work for you. Log into your gateway locally and set bridge mode: https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode
It is also possible that it might not work, or the settings won't stick. Seems to be some problematic communication with a backend server that holds your router settings offsite for some, but you may get 'lucky'. Not sure which port (I'd guess the orange one too), but if not, only one Ethernet port works in bridge mode so you might have to try the other ones if orange doesn't work. They just say "the first port".....IF it's labeled.
In any case, if you are going to set an Xfinity gateway to bridge mode, you might as well save yourself $14/month if you are renting it and buy a cheap 3rd party modem. Find one for your speed tier here: https://www.xfinity.com/support/articles/list-of-approved-cable-modems You don't have to buy it there. Find the same model online or at a box store like Wally World. Then you won't have to worry about your gateway settings working.
From there, it's just the orbi/router setup guide.
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CCJoshua1
Problem Solver
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567 Messages
3 years ago
Thanks for letting us know about the trouble you're having getting set up, @user_942f72. It looks like there's a good link in the above comment that can help you set up Bridge Mode. Were you able to get this active?
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