connecting a 2.4ghz device

I am trying to connect a camera to my internet via a phone app. The instructions tell me that I must "ensure that your phone is on a 2.4ghz network before connecting". I have tried connecting and it appears to do so, but always comes back with "improper connection". I suspect my iPhone will always connect at 5ghz, so how can I force my phone to temporarily connect at 2ghz to complete this connection? Or is it already connected to both 2.4 and 5 and there is some other issue?

Responses

EG

Expert

•

110K Messages

3 years ago

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.

If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

Associate the phone with the 2.4 band's SSID (broadcast name) and password.

2

0

U

user_d54964

Visitor

•

1 Message

@EG

I'm having the same problem. I have Wyze camera and Eufy cameras and I'm having the same issue with both.

My questions are - If I split the bands so I can connect my phone through the 2.4 band, will I have to reconnect all my devices - compters, iPads, amazon fire, etc? After I do that, the devices automatically remember which network to connect to, right?

Thanks!

3 years ago

0

CCCrystal1

Problem Solver

•

528 Messages

Hello! I'm happy to assist with any questions or concerns you may have! Are you still having issues with camera connection?

I no longer work for Comcast.

3 years ago

0

Your Home Network

user_4f9f58

connecting a 2.4ghz device

EG

user_d54964

CCCrystal1

New to the Community?