Connecting 2.4G network through Xfinity

I'm trying to set up the 2.4G network on my phone. First problem was selecting WiFi details. Click it and it wants me to scan a barcode. I can't scan a barcode on my phone WITH my phone. So I'm stumped there.

I don't even know if that's the button to press to set up 2.4Ghz.

I could use some help...

Thanks

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XfinitySeth

Official Employee

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1.6K Messages

3 days ago

Hey there Jibsman57 👋 I appreciate you dropping by with your network concerns, and you're in the right spot for help! Luckily, Xfinity makes it super easy to setup and separate your Wi-Fi network bands between their 2.4GHZ & 5GHZ bands respectively. For instructions on how to get that done, please check out xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi and let us know if you're still experiencing any issues after 👍

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Jibsman57

Visitor

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2 Messages

@XfinitySeth there is no WiFi bands in my Xfinity app, and connecting to the router says everything is controlled by the app.

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4 hours ago

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XfinityAngie

Official Employee

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3K Messages

Jibsman57, let's take a look at your account.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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3 hours ago

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EG

Expert

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121.2K Messages

3 hours ago

@Jibsman57 @XfinityAngie

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Jibsman57

Connecting 2.4G network through Xfinity

XfinitySeth

Jibsman57

XfinityAngie

EG

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