1 Message
Connected, no internet
I have connected properly the modem and I set up correctly. My computer connects to te router and suddenly says CONNECTED, NO INTERNET. Please help!
1 Message
I have connected properly the modem and I set up correctly. My computer connects to te router and suddenly says CONNECTED, NO INTERNET. Please help!
XfinityThomasA
Official Employee
•
2.3K Messages
2 years ago
We can help, @user_xky9am! We'll ask a few questions and work together to ensure you're able to connect your computer. To start, is this the only device impacted, and are you connecting over Wi-Fi or via ethernet? Have you tried the internet troubleshooting steps in My Account or using the My Account app?
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