Visitor

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2 Messages

09/28/2026 5:43 PM

Connected communities lack of service

My community is served by Comcast Connected Communities. I've had the same issue since June. I've had 20 service phone calls that take an hour to get through. My service is unresolved, my issue has not changed, Comcast has not resolved the problem, and it's terrible. I would stay clear of Comcast at all costs. I am forced to pay for a service that doesn't work, and now I'm going to be sued by my condo association because I brought T-Mobile in because at least I can use the internet. With Xfinity, I can't watch TV or use the internet reliably in any way, shape, or form.

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Visitor

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2 Messages

27 days ago

I should add to this that I have over 150 screenshots and over 25 videos that show and describe the problem in detail. Prove the problem. It's not my imagination.

Official Employee

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4.7K Messages

@user_spidd0

 

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
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