Hakim786's profile

New Poster


1 Message

Tue, Sep 8, 2020 10:00 AM

Connect problem

I have constant internet connection problem. I changed new update router modem from Comcast but the issue is still not fix and no one from Comcast is helping us. My kids are doing DDL and internet get discount when middle of classes. This is very disappointing.





86.5K Messages

8 m ago

What do the modem's signal stats look like ? Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here