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user_4cb376
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1 Message

Thursday, July 31st, 2025

Connect printer to 2.4 Band

I have dual band xfinity router.  my printer will only connect to 2.4G band, not 5.   The 2.4 band shows enabled, but inactive.  I am not seperating the bands out.  Is there a way to activate both bands?

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Updated 

24 days ago

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EG

Expert

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112.8K Messages

25 days ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, for assistance. 

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XfinityGabriel

Official Employee

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2.5K Messages

24 days ago

 

user_4cb376, Hi there! Thanks for reaching out. I had the same issue with my printer before, so I can relate to the concern. We are the right place to go for help. Our team of experts is dedicated to resolving Wi-Fi concerns over social media. The best option for this issue is to change the names of each Wi-Fi band following the steps in this link here. Please let me know if this helps. 

 

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