2 Messages
connect my bOb PetHair SLAM to 2.4 Ghz
I need to be able to connect my bOb PetHair SLAM (https://www.bobsweep.com/product-page/bob-pethair-slam) to a 2.4ghz wifi connection (only). I researched and found that through the app you can edit your modem settings and have a 2.4ghz and a 5ghz BUT due to the type of modem I have this is not allowed. So, then I went to http://10.0.0.1/wireless_network_configuration.jst . I see that it shows a 2.4ghz and a 5ghz but no way to edit it there either. With my old modem I was able to have seperate wifi sign in's for each. How can I set up or have Xfinity set up for me a separate 2.4 wifi connection for this appliance?
XfinityThomasB
Official Employee
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1.9K Messages
2 years ago
Hello @mrkramer
Howdy! I hope your day is going great. Do you see an option in the interface to disable the 5Ghz? I was also curious what the make/model for your modem would be? We can investigate specifics here on our end as well. Thank you for taking the time to get us in the loop to help.
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EG
Expert
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110K Messages
2 years ago
@mrkramer @XfinityThomasB
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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