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mrkramer
1st Topic

2 Messages

Friday, August 11th, 2023 5:12 PM

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connect my bOb PetHair SLAM to 2.4 Ghz

I need to be able to connect my bOb PetHair SLAM (https://www.bobsweep.com/product-page/bob-pethair-slam) to a 2.4ghz wifi connection (only).  I researched and found that through the app you can edit your modem settings and have a 2.4ghz and a 5ghz BUT due to the type of modem I have this is not allowed. So, then I went to http://10.0.0.1/wireless_network_configuration.jst .  I see that it shows a 2.4ghz and a 5ghz but no way to edit it there either.  With my old modem I was able to have seperate wifi sign in's for each.  How can I set up or have Xfinity set up for me a separate 2.4 wifi connection for this appliance? 

Question

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Updated 

2 years ago

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XfinityThomasB

Official Employee

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1.9K Messages

2 years ago

Hello @mrkramer

Howdy! I hope your day is going great. Do you see an option in the interface to disable the 5Ghz? I was also curious what the make/model for your modem would be? We can investigate specifics here on our end as well. Thank you for taking the time to get us in the loop to help. 

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mrkramer

2 Messages

@XfinityThomasB​ In http://10.0.0.1/ it shows a 2.4ghz and a 5ghz but are greyed out and nothing can be changed. In the app I only see the name of our Wifi, pwd, and Security mode(WPA2).  Make and model is Technicolor, Revision 2.0, Model CGM4331COM

2 years ago

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XfinityAlfonso

Official Employee

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1.6K Messages

 Thanks so much for verifying the model of your device, which is an XB7 Advanced Wireless Gateway. These devices do contain software that automatically finds the best Wi-Fi channel for your devices to operate on. This allows for a more seamless and smooth internet experience. This unfortunately does have the side effect of disabling manual Wi-Fi assignment. Our article here does go over this in detail.

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2 years ago

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EG

Expert

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110K Messages

2 years ago

@mrkramer @XfinityThomasB 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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