Confirmed External Line Issue – Need Maintenance Work Order Status

A field technician visited my home on 10/14 and confirmed that my internet problem originates outside my residence. The technician said they would submit a work order for maintenance on the external lines.

Since that visit, my connection remains unstable, and I haven’t received confirmation that the external repair has been scheduled or completed.

Could a forum moderator please check the status of the maintenance order or escalate this to the maintenance dispatch / outside plant team?

I’m located in Cambridge, MA, and my account is under [Edit: "Personal Information"].

Thank you for your help.