Visitor
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1 Message
confirm cancellation request
Upon a new customer signing up for Xfinity internet at my address, I received an email that says:
We received your cancellation request, and we're on it
However, there is no cancellation date. How can I confirm that my service has been cancelled and the effective date?
XfinityBradM
Official Employee
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1.2K Messages
54 minutes ago
@user_9ego4a Our team can take a look at the status of your account(s). If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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