@user_wwel59 is your computer connected to the internet by WiFi or hardwired into the modem? Do you have other devices which experience this freezing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_wwel59 I recommend taking advantage of the Xfinity App to perform some troubleshooting on your connection including a speed test. The troubleshooting tools within the app will run a diagnostic and report any issues that need immediate attention. It might also be a good idea to power cycle your modem/router, swap your ethernet cable, and check it for damage.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityTommy
Official Employee
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2.9K Messages
9 hours ago
user_wwel59 Does the overall operation freeze or is it just your internet browsing that is freezing? Appreciate you looping us in on the issue.
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user_wwel59
Visitor
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4 Messages
5 hours ago
my computer feezez all the time at e-mail yahoo and especialy at you tube
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user_wwel59
Visitor
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4 Messages
5 hours ago
it is hardwired into the moden and i do not have any other devices that freeze
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EG
Expert
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118.8K Messages
5 hours ago
Concern moved here to the Home Networking help section.
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