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Intravartolo

Visitor

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1 Message

Wednesday, March 22nd, 2023 7:47 PM

Closed

Computer keeps connecting to pods

My laptop is 10 feet from the gateway and will only connect to pods that are 40-60 feet away. Why is this? 

if I remove the pods it’ll connect to the gateway. If I restart the gateway it will connect to the gateway. However, as soon as it connects to the pod it will not reconnect to the gateway. 

Any help with this issue is appreciated.

Question

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Updated 

2 years ago

2.1K

2

0

XfinityNico

Official Employee

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553 Messages

2 years ago

Hello @Intravartolo, thanks for reaching out for help on our forums! Once devices join your home Wi-Fi network, they will automatically connect to the best Wi-Fi access point, whether that is your gateway or Pods. You can easily see if a device is connected to your gateway or Pod by opening the Xfinity app, navigating to Connect and scrolling down to the Devices section. The connection type is listed under the device name. 

 

You can learn more here: https://www.xfinity.com/support/articles/xfi-pods-faqs

0

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Quantum_Streamer

Contributor

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24 Messages

2 years ago

Is there a way to direct or otherwise force a device to connect to the gateway or to a particular pod? The automatic connection is not always the “best.”  

3

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CCCaitlin

Official Employee

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46 Messages

Hey there, @Quantum_Streamer I appreciate your feedback. Currently, there is no way to connect directly to a particular pod. The reason for this is that xFi pods are part of an adaptive WiFi network that automatically connects your devices to the best possible access point in the home. The modem and pods communicate with each other to ensure you're getting the best signal. There's more information about that here, https://www.xfinity.com/support/articles/xfi-pods-faqs. 

 

If you're having trouble with your connection there are some troubleshooting steps in the previous link under the question: What can I do if all my Pods are online, but I'm still having WiFi issues?

 

If you're still having trouble after completing those steps, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

I no longer work for Comcast. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

Quantum_Streamer

Contributor

 • 

24 Messages

Caitlin, thanks for your reply. I’m going to consider relocating one of the two Pods to see if that improves desired performance. I just posted a separate new forum topic question as to the best way to move a currently installed gen2 Pod. Please feel welcome to weigh in on that post!

2 years ago

0

XfinityJohnG

Official Employee

 • 

1.7K Messages

Excellent question, I do not see any preferred method listed in any guideline we have for those devices. You would be fine unplugging and moving to a different outlet. I have emailed over an article with the faqs and links for any information on those pods.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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