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Sunday, November 10th, 2024 11:20 PM

Computer is not assigned a primary DNS suffix on Xfinity home wifi network

Hello,

I am trying to setup remote access to my desktop, but despite troubleshooting I am unable to find my computer's FQDN. 

My machine runs Windows 11, and when I run >ipconfig /all, my output is the following:

   Host Name . . . . . . . . . . . . : <name>

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : hsd1.ms.comcast.net

 

When I then attempt to run 'ssh <user>@<name>.hsd1.ms.comcast.net' on my laptop, I am given a 'no such host is known' error code.

I have successfully ssh'd to and from this computer before under different circumstances, so I am confident that the proper SSH software is running.  Additionally, I am able to 'remote desktop' (using the built-in Windows software) to this machine with no issues.

 

Additionally, upon running 'whoami /fqdn', I get the following error:

ERROR: Unable to get Fully Qualified Distinguished Name (FQDN) as the current logged-on user is not a domain user.

I am no expert, so I could be wrong in blaming this on my WiFi.  However, I believe this has something to do with my DNS not assigning my computer a FQDN and I wanted to float this question to some xfinity experts here.

Thank you.

Official Employee

 • 

1.6K Messages

10 days ago

Thank you so much for your post for help with your home network questions. Since this is dealing with outside equipment and settings it is out of our demarcation to assist. I can say from personal experience that this sounds more like a Configuration issue, but I could not say for sure.  

3 Messages

@XfinityAmandaB​ 

thanks for your response.  Could you clarify what you mean?  I believe this is because I am connected to the internet through a Xfinity gateway router, not because of anything to do with my computer. 

Official Employee

 • 

1.2K Messages

I am sorry for any confusion @user_6ed655. Is the only device that is having the connection issue to your modem the desktop?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

No, it's every computer on the network.  I am able to access the internet just fine, but none of them are assigned a primary DNS suffix/are attached to any domain.

Official Employee

 • 

587 Messages

Thanks for confirming. Have you ever successfully set this up in the way you are trying now or is this your first go at it? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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