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user_9hahjw
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Sunday, December 15th, 2024 4:23 AM

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Completing my service

I set up a plan on 12/08 to have access to internet. Upon initial set up I was told someone would need to come to the property to put in a connection in order to use the internet. We moved in on 12/13 and I have messaged our local agent and no response to complete our service. I have also tried calling the customer service number but no luck there. Please advise. 

Question

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Updated 

7 months ago

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EG

Expert

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111.5K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.3K Messages

7 months ago

 

user_9hahjw Thanks for posting on our Community Forums. Our team can help look into the work order and see where we are at and what needs to be done to get your services active. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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