Visitor
•
2 Messages
Completely unusable internet due to Intermittent Personal Outages for 4 Months
I have been experiencing a progressive decline in internet connectivity since "network upgrades" were performed in my area in May 2026, to the point that my internet loses connectivity every 1-2 minutes for 30 seconds to 2 minutes. I have had 3 service techs come to my property that have replaced everything from the telephone pole to the gateway (including the gateway twice). I have attempted multiple times to have Comcast send a network/line technician out to determine the issue at the network node, but they never send anyone except for the regular home technician and/or cancel my appointment without telling me. This has been an incredibly frustrating process. Does anyone know if these issues will persist if I change my internet service provider from Comcast, as in, has the work they have performed in my area permanently damaged the network service to my residence?
XfinitySean
Official Employee
•
940 Messages
15 days ago
Hi there blotta94, and thanks for reaching out here on the community forums! That's quite a long time to wrestle with constant internet issues, and I apologize that you've dealt with it as long as you have. You're in the right place for assistance, and our team would be more than happy to take a closer look to investigate the issue further! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
0
0
EG
Expert
•
120.6K Messages
14 days ago
@blotta94 @XfinitySean
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0
blotta94
Visitor
•
2 Messages
2 hours ago
Multiple techs have been out since this post. The latest tech informed me there was an upstream network issue causing interruptions. No remedy has as of yet been performed. Unfortunately, since Comcast dominates the cable network in my area and no fiber optic lines are available, I will just be stuck with unusable internet until Comcast finally resolves this issue, which seems incredibly unlikely. Very disappointed with Comcast after more than a decade of using their internet service. They have tried to get me to sign up for cell phone or cable services while not even addressing the only issue I need resolved.
0
0