Visitor
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1 Message
Completely unusable internet due to Intermittent Personal Outages for 4 Months
I have been experiencing a progressive decline in internet connectivity since "network upgrades" were performed in my area in May 2026, to the point that my internet loses connectivity every 1-2 minutes for 30 seconds to 2 minutes. I have had 3 service techs come to my property that have replaced everything from the telephone pole to the gateway (including the gateway twice). I have attempted multiple times to have Comcast send a network/line technician out to determine the issue at the network node, but they never send anyone except for the regular home technician and/or cancel my appointment without telling me. This has been an incredibly frustrating process. Does anyone know if these issues will persist if I change my internet service provider from Comcast, as in, has the work they have performed in my area permanently damaged the network service to my residence?
XfinitySean
Official Employee
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880 Messages
60 minutes ago
Hi there blotta94, and thanks for reaching out here on the community forums! That's quite a long time to wrestle with constant internet issues, and I apologize that you've dealt with it as long as you have. You're in the right place for assistance, and our team would be more than happy to take a closer look to investigate the issue further! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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