Complete disappointment!

I am writing to express my frustration regarding the internet outage affecting my service. My internet has now been unavailable for nine days, and I have not received a single update regarding the cause of the outage or an estimated time for restoration.

What has been most disappointing is the lack of communication. I have attempted to contact customer service, but because there is an active outage in my area, I have been unable to speak with a representative. As a paying customer, I believe I should be able to receive information about an outage of this length.

I have been a loyal Xfinity customer since 2013, but the combination of an extended outage and the inability to obtain any meaningful update has caused me to seriously question whether I should continue my service. If this situation cannot be resolved promptly and communication does not improve, I will have no choice but to consider switching to another provider.

I would appreciate a prompt response with an explanation of the outage, an estimated restoration time, and confirmation that my account will be appropriately credited for the period my service has been unavailable.