complaints

For the last 2 weeks my internet has been off and on. I cannot reliably complete anything because halfway through a task I get a "your connection has been reset" message. It's frustrating and absolutely ridiculous considering how much you pay for this internet provider to not reliably be able to complete a simple task and have your connection stay.

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XfinityJon

Official Employee

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1.2K Messages

22 hours ago

Good afternoon user_c5eu8h. You have reached the right team, and we will be happy to assist. Have you made any changes to either your internet plan or equipment around the time this issue began? Are you experiencing connection issues on multiple devices, or just one?

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user_c5eu8h

Visitor

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2 Messages

No new equipment or internet plan. It is across all devices.

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16 hours ago

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XfinityJon

Official Employee

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1.2K Messages

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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16 hours ago

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EG

Expert

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116.5K Messages

16 hours ago

@user_c5eu8h @XfinityJon

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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