Visitor
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2 Messages
complaints
For the last 2 weeks my internet has been off and on. I cannot reliably complete anything because halfway through a task I get a "your connection has been reset" message. It's frustrating and absolutely ridiculous considering how much you pay for this internet provider to not reliably be able to complete a simple task and have your connection stay.
XfinityJon
Official Employee
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1.2K Messages
20 hours ago
Good afternoon user_c5eu8h. You have reached the right team, and we will be happy to assist. Have you made any changes to either your internet plan or equipment around the time this issue began? Are you experiencing connection issues on multiple devices, or just one?
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EG
Expert
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116.5K Messages
15 hours ago
@user_c5eu8h @XfinityJon
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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