Complaint

 Promised $60 bill credit from Sept 2nd phone calls not honored - Need Corporate HelpBody:Hello, I am looking for help from an Official Xfinity Employee to resolve a billing issue that standard phone support cannot fix.On September 2, 2026, I had two phone conversations with support agents—one at 11:50 AM and another at 1:05 PM. I was promised a $30 credit for August and a $30 credit for September, totaling a $60.00 credit.This credit has not appeared on my bill. I know these phone calls are recorded on Xfinity's end. Can an official team member please help look into my account notes or escalate this to verify the call logs from that date and apply the missing $60 credit? Thank you.