Complaint

Terrible customer service Wasted nearly 1.5 hours to only be told to call back on August 21! Was told when I signed up if I upgrade from the 40- to the 50~ Internet that my rate would be locked in for 5 years. So I did. Now I am told that I was lied to and that it was only for 1 years. I overpaid by $110 for a year because I was lied to. I am 67 and don’t surf, play games, etc. so I could have just used the lower rate for one year. I don’t appreciate being lied to, overpaying and then told call back ion August 21. [Edited: "Inappropriate Language"]