Visitor
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1 Message
Complaint
(Not) Funny story, this is the second time I have had to write this because “oops, we had an issue” per the site. I work from home and this is the second time in a short period of time that my internet has gone down for several hours. I then have to connect to a cellphone hotspot, which costs me money. I attempted to contact Comcast and either get the run around by their “assistant” or a recording. This is extremely frustrating. It’s time to switch providers.
EG
Expert
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114K Messages
1 month ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityKassie
Official Employee
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2.1K Messages
1 month ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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114K Messages
1 month ago
@user_1dz2po
Were you able to find any outage info on that site or in the app ?
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