Visitor

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1 Message

Tuesday, September 2nd, 2025

Complaint

(Not) Funny story, this is the second time I have had to write this because “oops, we had an issue” per the site.   I work from home and this is the second time in a short period of time that my internet has gone down for several hours.  I then have to connect to a cellphone hotspot, which costs me money.  I attempted to contact Comcast and either get the run around by their “assistant” or a recording.  This is extremely frustrating.  It’s time to switch providers.

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Expert

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113K Messages

1 day ago

First. When these outages occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

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