Visitor
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1 Message
Complaint
(Not) Funny story, this is the second time I have had to write this because “oops, we had an issue” per the site. I work from home and this is the second time in a short period of time that my internet has gone down for several hours. I then have to connect to a cellphone hotspot, which costs me money. I attempted to contact Comcast and either get the run around by their “assistant” or a recording. This is extremely frustrating. It’s time to switch providers.
EG
Expert
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113K Messages
1 day ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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