Visitor
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5 Messages
Complaint
Over the past several months between 2 am and 4 am my Wifi stops working for about three minutes and then is reconnected. This causes my alarm system to notify me and wake me up when it loses wifi and then reconnects. Since Monday this has happened twice. In addition, last night I received a notification at 3:50 am to set up two step notification for email on my cell phone. Why am I receiving notifications in the middle of the night???? Why does my wifi disconnect regularly in the middle of the night????
I had a problem with my phone line a couple of days ago and the gateway was restarted three times, so please don't tell me to do that. This never happens during the day or evening.
NoNoBadPuppy
Problem Solver
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511 Messages
6 months ago
Your modem will reboot on it's on on a schedule set by xfinity. It is a release/renew sent from their end to your modem. You should log in to your modem and see what settings are set for it...how often, and what time frame. I will bet that what you are experiencing is just a normal function of the modem.
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jmk312
Visitor
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5 Messages
6 months ago
Can you give me an idea of where I can find the information on Xfinity to do that? I've been a customer for 25 years and nobody ever said anything about logging in to my modem.
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NoNoBadPuppy
Problem Solver
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511 Messages
6 months ago
You have to log in to your router. Where you will find it depends in which model you have. In my example, it's under Connection. You will not be able to change it yourself. You might try calling xFinity support and see if they can alter it for you, but don't get your hopes up. Look for DHCP4 Lease.
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EG
Expert
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105.6K Messages
6 months ago
FWIW. It may be a "DOCSIS device reset now" command pushed out by the system to reboot the modem for nightly maintenance purposes.
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NoNoBadPuppy
Problem Solver
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511 Messages
6 months ago
It will serve no purpose to complain. The release/renew cycles are necessary to maintain your connection. When the signal is sent, it re-verifies the handshaking necessary to establish a secure connection, and then reads the results of the startup verification process that verifies firmware, etc. There is nothing you can do to prevent it. FIOS also uses this feature. It is something that is absolutely necessary for the proper operation of your connection and your network. You are welcome for the help; I wish it were better news. You should be able to program your alarm to not alarm at certain times; once you know when your release is, you can set that time period in your alarm control and it will ignore the short outage that occurs as your modem reboots.
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
Well yes, they are, but DHCP normally renews IP addresses silently without rebooting or otherwise interrupting communications, no "docsDevResetNow" required. Calling this in may or may not result in a resolution of the problem, but if it was me I'd give it a try.
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BruceW
Gold Problem Solver
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25.8K Messages
6 months ago
See "Lease renewal" on https://www.ibm.com/docs/en/i/7.1?topic=concepts-leases
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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jmk312
Visitor
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5 Messages
6 months ago
They said I needed a new gateway and sent one to me. I will try to install it today (the installation option on their app wasn't available yesterday). Maybe that will solve the problem.
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