Visitor

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6 Messages

Thursday, September 18th, 2025

complaint department

Please let this transmission serve as a formal complaint on the poor customer service I received today, September 18, 2025, from <Edited: Personal Information> at your Daly City, California store.

<Edited: Personal Information> offered very little in the way of assistance and exhibited an unprofessional and discourteos attitude throughout our brief discussion. A work order had been generated through a chat discussion with <Edited: Personal Information> onSeptember 13, 2025 under number <Edited: Personal Information> for 3 Xfinity wifi Pro Boosters. <Edited: Personal Information> neither offered to take the work order number or inspect my account for any further assistance. All the while, during our discussion, <Edited: Personal Information> proved to be both flippant and dismisssive.

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Expert

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113.4K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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6 Messages

EG,

Thanks for your quick feedback. Let's see where this leads. There ought to be a way for complaints to be filed formally so that Xfinity knows when their "brand" is being hurt by poor customer relations behavior.

Visitor

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6 Messages

Good work, EG. I think I will be best served by having someone from the Digital Care Team contact me directly.

Visitor

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6 Messages

9 hours ago

Please put me in touch with the appropriate authority to discuss my posted complaint.

Official Employee

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2.6K Messages

8 hours ago

Thanks for posting on our Community Forums to let us know about your interaction, user_b5db91. This is not the type of service we aim to provide, and we'd like to help report the agent accordingly. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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