Visitor
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5 Messages
Complaint About Internet Service - It Never Works!
Hello,
For the last month or so, there have been several days where our internet just does not work. I have restarted our router, and that does not fix the problem. Sometimes we will go an entire day or more without internet access. I have to rely on my cell phone as a wifi hotspot. That's unacceptable. These disruptions should not happen. What is going on? Is there anything that can be done to stop it? I work from home sometimes and it disrupts my work.
For reference, our address is [Edited: "Personal Information"].
Please advise what can be done.
Thanks,
Sam
EG
Expert
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117.6K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinitySeth
Official Employee
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1.1K Messages
10 hours ago
Good day user_2n23m4, and thank you for bringing your internet concerns to our community for help! I know how crucial it is to have working internet at all times, so the interruptions you're describing are something I want to help you fix in any way we can 👍
As our expert EG mentioned, whenever area-wide interruptions occur, they'll always be reported with up-to-the-minute updates at xfinity.com/support/status. Have you gotten a chance to check that link out when your services have been interrupted?
(edited)
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