Complaint About Internet Service - It Never Works!

Hello,

For the last month or so, there have been several days where our internet just does not work. I have restarted our router, and that does not fix the problem. Sometimes we will go an entire day or more without internet access. I have to rely on my cell phone as a wifi hotspot. That's unacceptable. These disruptions should not happen. What is going on? Is there anything that can be done to stop it? I work from home sometimes and it disrupts my work. 

For reference, our address is [Edited: "Personal Information"]. 

Please advise what can be done. 

Thanks,

Sam