Visitor

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4 Messages

Thursday, July 24th, 2025

compensation for service interruption

Recently, we have lost 3 days of complete service. We are seeking compensation for that loss of service. 

Oldest First
Selected Oldest First

Official Employee

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2K Messages

12 days ago

Thank you for meeting us here in our community about your service interruption credit, @user_xc8435. Are your services back up and running properly now? 

 

We are offering a simplified one-time interruption credit experience for qualified customers who report their service interruption through the Xfinity Status Center in My Account. Here's the link in case you don't have it, https://www.xfinity.com/support/status?linkId=111567232.

Expert

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112.3K Messages

12 days ago

Concern moved here to the Customer Service help section.

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